299brt Privacy Policy — Your data is completely secure

299brt (hereinafter "we" or "the Platform") treats the protection of users' personal information as its highest priority. This Privacy Policy Explains what types of information we collect, why we collect it, and how it is used.

This policy applies to all registered and unregistered users who access 299brt's website, app, or any of its services. It has been developed in accordance with applicable laws in Bangladesh and international data protection standards.

We believe your personal data belongs to you. That's why transparency is at the heart of the 299brt Privacy Policy — no hidden terms, no complex legal jargon.

299brt collects only the information necessary to provide its services. Below is a breakdown of the types of data we collect:

Information Provided Directly (at Registration):

• Full Name & Date of Birth
• Email address and phone number
• Current & Permanent Address
• National ID or Passport Number (for KYC verification)
• Payment Method Details (Mobile Banking Number)

Automatically Collected Information:

• IP address and device type
• Browser Version & Operating System
• Time spent on the platform and pages visited
• Login Time, Location & Session Data
• Gaming Activity & Betting History

299brt uses collected data for the following specific purposes:

You can unsubscribe from promotional emails at any time. This will have no effect on your account or services.

299brt does not sell or share your personal information with third parties. That said, limited disclosure may occur in the following circumstances:

• Payment Processor: Required payment information is shared with payment gateways such as bKash, Nagad, or Rocket to process transactions.
• KYC Partner: Your information may be shared with authorized verification services for identity verification purposes.
• Legal Authorities: 299brt is legally required to disclose information upon a valid order from the Government of Bangladesh or a court of law.
• Anti-Money Laundering: Relevant regulatory authorities may be notified in cases of suspicious financial transactions.

299brt uses cookies on its website to enhance your experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: To monitor page loading speed and overall user experience.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytical Cookies: To understand which pages are used most frequently (without identifying individual users).

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

299brt does not retain your data longer than necessary. However, certain legal obligations require us to keep some information for a defined period:

• Account Information: For the duration of the active account + 5 years after closure
• Transaction Records: 7 years as required by financial regulatory guidelines
• KYC Documents: 5 Years or Longer if Required by Law
• Support Conversations: 3 Years
• Website Log: 1 Year
• Marketing Consent Records: 3 years after unsubscribing

Once the retention period expires, data is securely deleted or anonymized.

As a 299brt user, you have the following rights over your own data:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data not be used for certain purposes.
• Data Portability: You can request a copy of your information in a readable format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise these rights, email us at [email protected]. We will respond within 30 business days.

299brt works with trusted third-party service providers to deliver an effective experience. These partners receive only the limited data needed to perform their specific functions:

• Payment Gateway: bKash, Nagad, Rocket — for transaction processing only
• Identity Verification Service: For the KYC process
• Cloud Storage Provider: For secure data storage
• Cybersecurity Services: For fraud detection and prevention

Our agreements with these partners explicitly state that they may not use our users' data for any other purpose.

Third parties apply their own privacy policies on their respective platforms. We are not responsible for how they independently handle your data.

299brt strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect or process data from minors.

• Date of birth is verified at the time of registration
• Age is verified through the KYC process
• Additional verification is carried out in suspicious cases
• Any account identified as belonging to a minor is closed immediately

If a parent or guardian suspects their child has created an account on 299brt, please contact our support team immediately. We will take prompt action and delete all associated data.

299brt reserves the right to update this Privacy Policy reserves the right to update this policy. When significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email address
• A popup or banner will be displayed upon logging in to the platform
• The "Last Updated" date at the top of this page will reflect any changes made

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may close your account and we will limit the processing of your data.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Subject Line: "Privacy Request – [Your Account Email]"
• Response Time: Within 30 Business Days
• Urgent Complaints: Initial response within 72 hours

We may verify your identity when processing your request. This is solely to protect your security.